Tag Archives: social media

Twitter for council meetings (or similar public events)

Reporters when going to council meetings or similar public events can set a web story live beforehand, highlighting high-profile agenda points, including details of coverage e.g. live-tweeting plus linking directly to meeting agenda or related documents online.

Twitter feed of Peterborough Telegraph news reporter

Twitter feed of Peterborough Telegraph news reporter

This offers:

a) chance for public to engage earlier, ask questions – may highlight more interest in a lesser agenda item
b) highlights our coverage/live tweeting, and
c) saves some time for post-meeting update

Live tweet before (to promote coverage) and during the event, tips:

  • Only the main points are needed, add some colour, but keep serious in the main
  • Important to add context where possible,names/organisations/subject titles
  • Always highlight and correct a mistake – delete offending tweet if it would cause confusion/legal issue
  • Remember each tweet stands alone, this is helped by using a pre-agreed hashtag,
  • e.g. #pborocc for all Peterborough City Council meetings – make sure this relatively short, and is unique/doesn’t conflict with similar choices
  • The hashtag then enables followers to comment specifically on the meeting and the news team can then collate them efficiently afterwards, eg. to produce a Storify where suitable

May well not be time to respond/field questions at the time, although were checking mentions to help spot any errors.

Always good practice to respond to followers reasonable questions – even if after the event, even en masse where relevant

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Twitter and online password security advice

In the wake of the recent hack attack, Twitter has some basic password advice, taken from Wired.co.uk article: Twitter beefs up its security in wake of hacking attempt:

“Make sure you use a strong password — at least ten (but more is better) characters and a mixture of upper- and lowercase letters, numbers, and symbols — that you are not using for any other accounts or sites.
“Using the same password for multiple online accounts significantly increases your odds of being compromised.”

This advice goes for any online passwords as we sign up for more and more digital services and tools, but it’s worth taking the time and effort in treating your online security as seriously you would keeping your home safe and protected*.

(*Although clearly, even the best laid plans are not guaranteed, but at least there’s peace of mind in knowing you’ve done all you can).

You could try a password manager, advice here: Which Password Manager Is The Most Secure? – Lifehacker.

Some free and paid-for password manager tools and services reviewed: Gizmodo article from January 2012 or PCC Mag from July 2012.

Related articles:

An interesting piece on internet security for journalists by The Muckraker‘s Lyra McKee over at the Online Journalism Blog: Online security for journalists: never assume you’re secure

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Journalists: get more value from Twitter – tips, tools and ideas

Updated, 22 November 2012: Twitter is such a simple newsroom tool, but with a few tweaks and additional tools, journalists can get even more value from Twitter as part of day-to-day workflows.

A relevant starting point, by Q and A with Liz Heron on Her Share-worthy Strategies, includes some good basics and thinking on Twitter strategy from the director of social media and engagement at the Washington Post, @lheron on Twitter.

A sample quote, some advice on starting out on Twitter:

Casey Capachie: Q: What would you say to a reporter looking to get started with social media?

Liz Heron: A: For somebody who is new to social media and is a journalist, I really encourage them to just start following at first. To think of it as something to consume before they put any pressure on themselves to put themselves out there.

Apart from obvious uses: tweet a breaking story, your web story+link, asking for eyewitnesses, feedback, comments, assistance with a story your working on, share an interesting/relevant link; here are dome other ideas/tips (by far from complete, feel free to constructively critique or suggest more)…
  • Retweet your big stories for later in the day to capture a different part of your audience, use ‘scheduling’ tool in Tweetdeck or ‘publisher’ Hootsuite to time a similar tweet (you can use them within your browser, Chrome or Firefox but not Internet Explorer, never IE). (Note, Twitter doesn’t like identical tweets, a minor edit or rewording should solve this). But, be careful what you tweet and retweet, some legal examples and advice also by me.
  • Aside from live tweeting an event, court case, arrange a twinterview, if it’s suitable for the public to view/join in? Related: Tips for twinterviewing by Steve Buttry  (@SteveButtry) & @DeannaUtroske.
  • The Buffer app, is a similar tool, which will schedule and spread out your tweets according to times chosen to maximise number of viewers, Firefox extension and Chrome extension can help do this without leaving Twitter.
  • Use Twitter lists to organise: local politicians, official sources, all other news sources within your geographical patch, more tips on using Twitter lists/Twitter tools by Steve Buttry.
  • Tweet an archive story if it’s relevant or adds background to a current story, e.g. some people may not have read a big story from the weekend.
  • Cite your sources, thank (@ mention) users for genuine tip-offs and comments, doesn’t have to be immediately, but it visibly shows you are listening and will encourage others that it is worth engaging and adds transparency to your work.
  • Verification remains key to journalistic integrity, but there are new challenges using social media: How to: verify content from social media – journalism.co.uk has a good list of expert tips
  • For verifying images: try Tin Eye or Google’s Search By Image to track the source of an image sent or tweeted.
    also: Useful Links: Verification Tools – EmergencyJournalism.net, 16 Oct 2012: tips on checking people, places, images
  • Don’t just tweet a web headline, add adjectives and keywords to capture interest, make it more likely to get noticed in a sea or flood of tweets.
  • For local council/political coverage and especially live tweeting, choose an appropriate hashtag – we use #pborocc at the Peterborough Telegraph – make sure all newsroom staff use it, so users can follow a meeting/event. These could then more easily be turned into a Storify story. More hashtag tips by Steve Buttry.
  • If you’re not sure about which term or hashtag to use for an event or issue, try comparing at google.co.uk/trends to see which is most popular in searches, and obviously searching Twitter to make sure your hashtag doesn’t clash with an existing one.
  • Ask a question-based headline or add a request for opinions at the end to engage your followers and encourage a conversation or debate.

Worth noting:
Gaining more followers is useful, particularly in the early days,and it’s difficult to ignore the follower count as it’s there for all to see on profiles, but don’t focus too much on that one metric:

An general mantra/message for getting the best out of Twitter:

In short, be useful, interesting, relevant and people will follow, recommend and be more likely to interact with you.

See also, the initial inspiration for this post, a fuller list of tips: ‘20 simple ways to get more retweets on Twitter‘ by Chris Lake

Plus, for more inspiration and discussion, @SarahMarshall3 at @journalismnews has put together: 100 Twitter accounts every journalism student should follow, and you can subscribe to the ‘key list for j-students‘ on Twitter.

See also: Best practices for journalists from Twitter themselves.
More resources: from Mashable post

General social media:

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Moving to digital first journalism

For journalists moving to a digital first strategy, here are some tips on digital content workflow and social media use, specifically Twitter as an initial publication platform and source of news and engagement:

But an important point to remember, as the digital media landscape changes, so does journalism (the traditional basics remain constant, accuracy, honesty…)  in the digital age, by Steve Buttry, Leading a Digital First newsroom:

Digital First newsrooms are constantly learning new tools and techniques. The Digital First editor must make training a part of the culture of the newsroom and a high priority. As staff members learn new skills, you ask them to teach colleagues through coaching, workshops, webinars and how-to blog posts… I wish you amazing and frequent success. But the experimentation required for success in a Digital First newsroom requires that you risk and celebrate failure.

Assuming you have a Twitter account (see my post Twitter for news journalists: why and how), some suggestions, ideas and best practices for a digital first workflow:

Practice writing to Tweet length  - shortened link URLs (use Bitly or similar to shorten) and RT @names, ideally less than 120 characters.

Covering live events:

Live event follow-up coverage:

Don’t leave readers hanging with unfinished stories, be transparent about errors or updates  and don’t miss opportunities to grow a story and engaging your community:

Add value to your tweets, and you will get more back, as will your followers = everyone wins:

Style I would suggest for using today, tomorrow etc. on the web should be:

Asim Butt will attempt to upset his Saturday paymasters in the Jaidka Cup tonight (Tuesday).

Stories are read on future days/from archives, so this saves some confusion – readers don’t always see the publication time/date!

Add keywords and names in headlines and intros. More likely to get clicked on and picked up by search engines.

For locally well-known sports teams e.g. in Peterborough, Posh and Panthers, write Peterborough United and Peterborough Panthers in first instance so story will get picked up by more web and social media searches

Much more on these areas of moving to digital first journalism:  How a Digital First approach guides a journalist’s work, by Steve Buttry

More Twitter tips lists

‘Twitter Tips: 11 Things to Tweet When You Have Nothing to Say’ by Hollis Thomases.

  1. Other People’s Tweets
  2. Breaking News
  3. Be a Curator - Provide a valuable service to the Twitter community in your field or specialty area by acting as a filter or curato
  4. Help Requests
  5. Thank Yous – don’t forget to credit and build relationship/credibility
  6. Evaluations, Reviews & Opinions – e.g. new equipment/tools/services you’ve used
  7. Oldies but Goodies - some of your best content might go unseen in others busy Twitter streams
  8. Think Aloud – ask a question
  9. Entertain
  10. Be a Connector – build up and share connections (also don’t forget to build relevant lists)
  11. Now … About You

The 10 best practices identified in an article by Susana Herrera and José Luis Requejo in March, reproduced by Alfred Hermida on www.reportr.net:

  • Have a voice that is credibile and reliable, but also personal and human
  • Be generous in retweets and credit others
  • Link to external material rather than simply broadcast your own content
  • Listen and respond to others
  • Provide information that adds value
  • Seek out the views of users
  • Promote the most interesting and useful content for audiences
  • Use hashtags created by the Twitter community
  • Include multimedia with tweets
  • Link to other networks where a conversation is happening, such as Facebook

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Same content standards, regardless of the platform

A key ideal and admission for all news organisations: all your content, everything that has your name on it should adhere to the same high standards of production and maintenance – and that includes social media.

Everything is equal across the digital landscape, nothing should be given less consideration.

Any content you publish, whether it’s re-purposing from print, or collected from digital sources, should still have a quality stamp from your organisation:

“Until now, we spoke about ElPais.com when we were referring to online content. But in this new age, we’re dropping the “.com” and the whole El Pais newsroom is working, regardless of the platform where content is published – in print, on the web, on mobile or tablets – to the same standards of quality and rigour,” declared the paper, as it unveiled the new design, “El Pais is El Pais, no matter where you read it.”

From SFN Blog – Website redesign reflects new newsroom philosophy at El Pais by Hannah Vinter

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Auto-push content to Twitter & Facebook

Sign up to: http://twitterfeed.com/ it’s quick and easy.

Create a new feed and add an RSS feed and then tell it when and where to push articles.

When creating a feed, click ‘Advanced settings’ where you can tell it:

  • how often to update,
  • whether to take headline and/or first paragraph,
  • add an optional keyword/#hashtag before or at the end, e.g. your town name,
  • shorten the article link using bit.ly or other service (you’ll need an account, but that’s easy to set up)

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Slideshow: Future Ideas For Journalism And News

Inspired by the news:rewired conference, 14 January 2010

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2010: ideas for journalists

Here’s my take on  John Thompson‘s Ten things every journalist should know in 2010 posted over at journalism.co.uk this week (see also Vadim Lavrusik‘s 8 Must-Have Traits of Tomorrow’s Journalist at Mashable.com).

I’m coming from a regional news media perspective here: Twitter is something that journalists need to take up in order to interact with their beat/community, push their work and crowd source. There are many tools for managing Twitter, I prefer Seesmic for ease of use, and Monitter for keeping an eye on localised topics; for mobile phones try the Snaptu mobile app, which I’ve found to be quick and simple to use; see also: Tweetdeck.

Further reading: Lavrusik’s 8 Tools to Help Filter Your Twitter Stream & Find News at Poynter.org and  Mashable’s guide to Twitter for journalists.

But if journalists are going to tweet personally or have a Facebook profile (you may want to think about a personal and work-based account?), you need to consider your online ‘brand‘. It’s not about your employer if you have social media personas, it’s important to remember how you, your comments, posts and reputation will be seen – whilst reaping the benefits and bringing some of your personality into play.

Content curation is increasingly relevant as the web takes flat print stories and offers much more scope for expanding ‘living stories‘ (e.g. ‘climate change’, more on the Guardian Technology site) with links to sources, timelines, maps, the ability to update and correct errors, images stored on Flickr, lists of links on Delicious, integrated live comments from Twitter, live blogs from Cover It Live or Scribble Live. Read more on Mashable’s 8 future traits of journalists.

The web opens up the opportunity of collaborating with other journalists or publications, get local people or experts involved. The myth of the citizen journalist taking over has hopefully now been debunked. There are plenty of good bloggers out there, but few are professional writers with editors to advise them, but they still have a part to play in voicing concerns, raising issues and adding local opinion.

the blogosphere will remain an endless supply of true expertise, analysis and opinions that will challenge and stimulate old media… Frederic Filloux, Monday Note

Also, think about commercial opportunities or aspects of what you are putting together, as the industry continues to struggle to adapt to a multi-media, multi-platform world, finding ways of making money from digital content are key, and journalists would do themselves no harm by throwing any revenue ideas around.

Important points from Thompson’s list are that the core skills of journalism remain vital – being able to tell a story in whatever medium, along with the call to take control of modern technology. Start with small tools and skills, but there is so much to gain with a few skills and some understanding.

Content is king on the web, but it’s all about engagement, keep your reader interested make them feel part of the process or be open to feedback. Part of getting it right is choosing the rights social and multimedia tools to tell the story, maybe elements of layout and style or interactivity.

In short the future is not all bleak, there is great opportunity all around for journalism.

As Tom Standage puts it:  “The death of newspapers is not the same as the death of news.”

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If you are going to charge for online content, a few suggestions

The issue of charging for online news has been forced by the plight of newspaper publishers unable to support web operations with falling print revenues and unable to make web operations pay their way.

If they must charge, even if their content is not particularly unique or niche, then here’s a few suggestions:

The quest is doomed if news websites don’t offer value to the reader, using the abilities and scope of the Web itself.

Rehashed, linkless newspaper content isn’t enough; relying on audience to come to your website to come and get the content isn’t enough (you do deliver your newspaper after all) – Twitter, RSS, Facebook.

Use the tools, many freely available to enhance content and interactive opportunities. Send your headlines out via all the social media tools you can efficiently use.

And make your websites flexible and as future proof as possible in order to stay in the game.

As resource and manpower retreats in newsrooms, journalists need to cover their patch by digital means to cover the important news and remain relevant in touch with their audience. They must embrace social media, learn the ways of the web.

Journalists can’t be expected to be pros at all social and new media skills, but they must try and get to know those that are popular with their audience.

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