Tag Archives: Twitter

Twitter for council meetings (or similar public events)

Reporters when going to council meetings or similar public events can set a web story live beforehand, highlighting high-profile agenda points, including details of coverage e.g. live-tweeting plus linking directly to meeting agenda or related documents online.

Twitter feed of Peterborough Telegraph news reporter

Twitter feed of Peterborough Telegraph news reporter

This offers:

a) chance for public to engage earlier, ask questions – may highlight more interest in a lesser agenda item
b) highlights our coverage/live tweeting, and
c) saves some time for post-meeting update

Live tweet before (to promote coverage) and during the event, tips:

  • Only the main points are needed, add some colour, but keep serious in the main
  • Important to add context where possible,names/organisations/subject titles
  • Always highlight and correct a mistake – delete offending tweet if it would cause confusion/legal issue
  • Remember each tweet stands alone, this is helped by using a pre-agreed hashtag,
  • e.g. #pborocc for all Peterborough City Council meetings – make sure this relatively short, and is unique/doesn’t conflict with similar choices
  • The hashtag then enables followers to comment specifically on the meeting and the news team can then collate them efficiently afterwards, eg. to produce a Storify where suitable

May well not be time to respond/field questions at the time, although were checking mentions to help spot any errors.

Always good practice to respond to followers reasonable questions – even if after the event, even en masse where relevant

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Twitter and online password security advice

In the wake of the recent hack attack, Twitter has some basic password advice, taken from Wired.co.uk article: Twitter beefs up its security in wake of hacking attempt:

“Make sure you use a strong password — at least ten (but more is better) characters and a mixture of upper- and lowercase letters, numbers, and symbols — that you are not using for any other accounts or sites.
“Using the same password for multiple online accounts significantly increases your odds of being compromised.”

This advice goes for any online passwords as we sign up for more and more digital services and tools, but it’s worth taking the time and effort in treating your online security as seriously you would keeping your home safe and protected*.

(*Although clearly, even the best laid plans are not guaranteed, but at least there’s peace of mind in knowing you’ve done all you can).

You could try a password manager, advice here: Which Password Manager Is The Most Secure? – Lifehacker.

Some free and paid-for password manager tools and services reviewed: Gizmodo article from January 2012 or PCC Mag from July 2012.

Related articles:

An interesting piece on internet security for journalists by The Muckraker‘s Lyra McKee over at the Online Journalism Blog: Online security for journalists: never assume you’re secure

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Be careful what you tweet and retweet

Twitter is a wondrous thing, quick to pick up, quicker to use, share, and be heard across the globe, getting your self retweeted and trending in no time.

But with this great feathered gift comes pitfalls, particularly for journalists. Obvious ones, but pitfalls worth noting, especially in the wake of the Newsnight/McAlpine case.

When you post online on social networks or blogs, you become a publisher and those publications “are subject to the same laws as those of professional publishers, such as newspapers.”

As I’ve written before, Twitter is just a tool, like your phone, pen and paper or editorial content management system. Or:

Charlie Brooker offered three simple rules to using social media in the wake of recent news media events, common sense being the key point, but he explains it far more eloquently and sarcastically than I.

A vital @paulbradshaw post for anyone creating and publishing content: 7 laws journalists now need to know, from database rights to hate speech, definitely worth saving, bookmarking and sharing with your news team/colleagues.

More legal advice from: Viewpoint: What dangers may lie ahead for libellous tweeters, by Niri Shan And Lorna Caddy on bbc.co.uk:

The legal position of an individual who posts content online, be it on Facebook, Twitter, or on comment sections of online news pages, is clear: He or she is responsible for that content [that includes a retweet]. Ignorance of the law is not a defence.

And a quickly tweeted apology as a “defence is unlikely to succeed.”

As well as the old adage, if it sounds too good to be true, it probably is, retweeting without verifying any information within the 140 characters or reading a linked tweet has it’s own risks:

You, as the journalist, should always click before a retweet. You need to vet the info before you pass it along. Studies like this also should be motivators to be mindful that even if a retweet is widespread, that doesn’t mean it’s widely read. By extension, that doesn’t meant it’s widely vetted. (Indeed, that’s probably a bit how Twitter rumors spread.)

From: Retweeting Without Reading? Yeah, It’s Happening– and It Affects Journalism Strategy on Twitter by Kevin Loker, on mediabistro.com

You may also be interested in: Journalists: get more value from Twitter – tips, tools and ideas

Further reading:

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Journalists: get more value from Twitter – tips, tools and ideas

Updated, 22 November 2012: Twitter is such a simple newsroom tool, but with a few tweaks and additional tools, journalists can get even more value from Twitter as part of day-to-day workflows.

A relevant starting point, by Q and A with Liz Heron on Her Share-worthy Strategies, includes some good basics and thinking on Twitter strategy from the director of social media and engagement at the Washington Post, @lheron on Twitter.

A sample quote, some advice on starting out on Twitter:

Casey Capachie: Q: What would you say to a reporter looking to get started with social media?

Liz Heron: A: For somebody who is new to social media and is a journalist, I really encourage them to just start following at first. To think of it as something to consume before they put any pressure on themselves to put themselves out there.

Apart from obvious uses: tweet a breaking story, your web story+link, asking for eyewitnesses, feedback, comments, assistance with a story your working on, share an interesting/relevant link; here are dome other ideas/tips (by far from complete, feel free to constructively critique or suggest more)…
  • Retweet your big stories for later in the day to capture a different part of your audience, use ‘scheduling’ tool in Tweetdeck or ‘publisher’ Hootsuite to time a similar tweet (you can use them within your browser, Chrome or Firefox but not Internet Explorer, never IE). (Note, Twitter doesn’t like identical tweets, a minor edit or rewording should solve this). But, be careful what you tweet and retweet, some legal examples and advice also by me.
  • Aside from live tweeting an event, court case, arrange a twinterview, if it’s suitable for the public to view/join in? Related: Tips for twinterviewing by Steve Buttry  (@SteveButtry) & @DeannaUtroske.
  • The Buffer app, is a similar tool, which will schedule and spread out your tweets according to times chosen to maximise number of viewers, Firefox extension and Chrome extension can help do this without leaving Twitter.
  • Use Twitter lists to organise: local politicians, official sources, all other news sources within your geographical patch, more tips on using Twitter lists/Twitter tools by Steve Buttry.
  • Tweet an archive story if it’s relevant or adds background to a current story, e.g. some people may not have read a big story from the weekend.
  • Cite your sources, thank (@ mention) users for genuine tip-offs and comments, doesn’t have to be immediately, but it visibly shows you are listening and will encourage others that it is worth engaging and adds transparency to your work.
  • Verification remains key to journalistic integrity, but there are new challenges using social media: How to: verify content from social media – journalism.co.uk has a good list of expert tips
  • For verifying images: try Tin Eye or Google’s Search By Image to track the source of an image sent or tweeted.
    also: Useful Links: Verification Tools – EmergencyJournalism.net, 16 Oct 2012: tips on checking people, places, images
  • Don’t just tweet a web headline, add adjectives and keywords to capture interest, make it more likely to get noticed in a sea or flood of tweets.
  • For local council/political coverage and especially live tweeting, choose an appropriate hashtag – we use #pborocc at the Peterborough Telegraph – make sure all newsroom staff use it, so users can follow a meeting/event. These could then more easily be turned into a Storify story. More hashtag tips by Steve Buttry.
  • If you’re not sure about which term or hashtag to use for an event or issue, try comparing at google.co.uk/trends to see which is most popular in searches, and obviously searching Twitter to make sure your hashtag doesn’t clash with an existing one.
  • Ask a question-based headline or add a request for opinions at the end to engage your followers and encourage a conversation or debate.

Worth noting:
Gaining more followers is useful, particularly in the early days,and it’s difficult to ignore the follower count as it’s there for all to see on profiles, but don’t focus too much on that one metric:

An general mantra/message for getting the best out of Twitter:

In short, be useful, interesting, relevant and people will follow, recommend and be more likely to interact with you.

See also, the initial inspiration for this post, a fuller list of tips: ‘20 simple ways to get more retweets on Twitter‘ by Chris Lake

Plus, for more inspiration and discussion, @SarahMarshall3 at @journalismnews has put together: 100 Twitter accounts every journalism student should follow, and you can subscribe to the ‘key list for j-students‘ on Twitter.

See also: Best practices for journalists from Twitter themselves.
More resources: from Mashable post

General social media:

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Twitter’s evolution and the latest no news

Following the riots across England this week, Peterborough, like many towns and cities I’ll bet was awash via social media with rumour, suggestion and misinformation about potential disturbances in the city. Here’s how we handled that through our Twitter coverage:

Andy Dickinson makes lots of good points (here is my discussion with Andy on his article) on Twitter’s evolution for news organisations, suggesting via a tweet:

Reporting that nothing is happening in your area/city? ask yourself is that really news.

But I feel there’s a balance to be had here and saying no news is not a valid reason for Tweeting is not always fair. If as an official local news source on Twitter you’re seeing multiple tweets asking/predicting/suggesting there’s rioting or other event not actually taking place, at some point there is a duty to respond (it would be ideal to include all those Tweeters but with a 140 character limit, that’s not always realistic).

At the @PeterboroughET we took the policy of limiting our updates and retweeting local police (who were pretty on the ball with their updates) where possible to add weight to our information. Verification has always been key with Twitter, along with sifting and filtering sources and tip-offs, all part of regular news process, they are just magnified on social networks.

It would have been easy to respond to all those concerned locals individually (plenty of them genuine) and getting directly involved with those seemingly deliberately misinforming regarding potential or imagined riots in our area, that would best be served by a linked rolling story enabling longer coverage, but we took the view initially that publishing anything on our website would be fueling a non-existent fire.

This partly relates to the issue of resource, whether we spent much time on such a non-story, a vital issue especially for stretched local news teams, but mobile/web apps enable social media monitoring and interaction without being necessarily on duty or in the office, enabling news teams to react more quickly to events such as this.

It’s all part of the learning curve of Twitter for news orgs, which becomes more difficult as your following audience grows, but the benefits of being able to quickly inform, collaborate and communicate still outweigh its negatives.

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Auto-push content to Twitter & Facebook

Sign up to: http://twitterfeed.com/ it’s quick and easy.

Create a new feed and add an RSS feed and then tell it when and where to push articles.

When creating a feed, click ‘Advanced settings’ where you can tell it:

  • how often to update,
  • whether to take headline and/or first paragraph,
  • add an optional keyword/#hashtag before or at the end, e.g. your town name,
  • shorten the article link using bit.ly or other service (you’ll need an account, but that’s easy to set up)

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Twitter for news journalists: why and how

Long exposure layered image of Stars buzzing by two Satellite Communication Antennas to the sky, photo Striking Photography by Bo

Communication to the Stars by Striking Photography by Bo on flickr.com

Making it part of a constructive and nutritious newsroom strategy

Updated, 22 March 2012: Twitter has become accepted by journalists as an opportunity for two-way communication, newsgathering and crowdsourcing, and as a key distribution tool in a fast-moving digital environment. But remember, Twitter is just a tool, like your phone, pen and paper or editorial content management system. It is not a guaranteed saviour of journalism, the answer to newsroom prayers or going to write a story for you – but it can definitely help, especially in an increasingly ‘digital first‘ news publishing environment.

As with any source Twitter information needs verifying, here are some tips from mediahelpingmedia.org, here Alex Murray gives an insight into BBC News’ verification processes, and here Mary Hamilton‘s nine ways to use Twitter responsibly following the UK riots of August 2011. It’s also worth remembering that even in 2012, with a proliferation of smartphones with seamless social media apps and after several high profile events having brought Twitter into the mainstream, whilst the numbers are growing steadily, not everyone is using it, and to varying degrees depending on location, probably only a small proportion of a local audience is tweeting. The key is having a realistic expectation and clear strategy that will dictate levels of success, as Paul Bradshaw puts it:

the tools should come after the strategies, and the strategy should come after the objective

So set some clear objectives on what you want Twitter to achieve for you, find out the most efficient and effective way of using it and then dive in, making sure to take a step back once in a while to see if your strategy is working and what and how others and peers are using social media tools. Plus the next time you go for a media-related job interview, it may well crop up as a question. So here are some tips and quotes I collated for my own local newspaper newsroom team:

  • Sign up to Twitter: as an individual journalist, and be aware that what you say and do represents and reflects you and your news organisation.
  • Remember: this is a professional, public-facing account backed by your news organisation’s brand.
  • My advice on separate accounts for work/non-work tweeting has mellowed: get your own personal account if… what you do out of work is very specific/niche/completely different from your day job, and worth its own Twitterverse. Just make it clear it’s your own views and not those of any employer! Otherwise the odd personal comment or showing some personality does no harm. Read more advice in my curated discussion on storify: “Journalists on Twitter: 1 profile or 2?
  • Username suggestion: @yournameNewsOrg – needs to be short but memorable, doesn’t have to be strict, but make sure shortening any words doesn’t spell anything odd or inappropriate! – Read my related post on ‘Journalists on Twitter: 1 profile or 2?
  • Add professional bio details, who you are, your news title, location, your local patch, what areas of content you cover.
  • Inject some of your own personality into your Tweets, it will help people to ‘warm’ to you as a real person as opposed to just a reporter.
  • If you make a mistake in a tweet, start a new one with “Correction:…”
  • If you’re replying to someone, having their @profilename at the start means only followers of both of you would see it, if it’s something of mass-interest, use a full stop at the beginning to publish it to everyone, “.@localPeeps blah blah…”

Here is a good starting point listing Twitter basics: 10 Must-Learn Lessons For Twitter Newbies - http://www.mediabistro.com/alltwitter/

What’s in it for you

Push: gain a following of interested, local people, share your stories and  ideas for stories. Pull:get feedback/comments/images and video, request help/opinion/information on upcoming stories and ongoing/upcoming events. It may take a while to get a substantial followering: stay enthusiastic, this will give you time to get used to the process, and find your own style.

Feb 2010: New director of BBC Global News Peter Horrocks commented: “Aggregating and curating content with attribution should become part of a BBC journalist’s assignment; and BBC’s journalists have to integrate and listen to feedback for a better understanding of how the audience is relating to the BBC brand. If you don’t like it… then go and do something else, because it’s going to happen. You’re not going to be able to stop it.” Source: Mashable.com

How to manage/tools

Make the process of updating Twitter quick, (here’s what I do): install Firefox or Chrome browser – quicker and more advanced than Internet Explorer, sign up to a bit.ly account (you can use a Twitter account), this will shorten long URL, and enable you to track how many people are clicking on your links.

Then when you want to send an update about your story, click on a link directly from Firefox to open your bitly account, ready for adding your message, it will automatically make and insert a short bit.ly URL of your story. Or use the AddThis Firefox extension or AddThis Google Chrome extension to create your Twitter ready short URL. There may well be sharing buttons on the page asthese are common on news websites.
Tools such as TwitterLocalTrendsmap and Nearby Tweets help you find tweeps in your community. Try desktop, mobile or web-based apps: TweetdeckSeesmic, and Twitterfall (web) – ‘specialising in real-time tweet searches. New tweets fall into the page’.

See also by me:  Useful free Android apps for journalists - and: must have iphone apps for journalists by Ten fantastic apps, tips and tools for recording audio on journalism.co.uk

Tips on using Twitter and suggested tools: some quotes and notes –

  • busy journalists facing too many demands in shrunken newsrooms can’t afford to let anything steal away too much of their day
  • first a caveat: You need to invest some time learning to use Twitter and connecting with followers, primarily people in your community and colleagues who share your professional interests
  • Some days Twitter will provide great value and be worth spending some time
  • Tweet a few times each day. Your tweets don’t have to take much time, but they help you engage with colleagues and your community
  • Check your “mentions.”
  • Search your real name.
  • Using this search and the mentions… engage any time someone is talking to me or about me, without constantly watching the whole stream
  • Use Twitter as a news source
  • Use a mobile Twitter app
  • I would suggest snaptu.com, quick and straightforward to use if you’ve not an iPhone or Android enabled phonerichardkendall
  • You can browse some tweets or fire off a quick tweet while walking to of from your car, while waiting for a meeting to start or riding an elevator or lift! – richardkendall
  • paper.li  - organizes links shared on Twitter and Facebook into a newspaper-style format
  • Twitter lists. Twitter lets you sort the people you follow
  • Advanced Twitter search tips and example operators

More reasons why you should get tweeting

From Twitter for newsroom leaders « Pursuing the Complete Community Connection – Steve Buttry

  • tweeting links to fresh content, crowdsource stories and story ideas and note how it boosts traffic
  • Use your real name, either in username or in your profile.
  • Remember you are representing your company/organisation and anything you say reflects upon you and that organisation - richardkendall
  • Search hashtags and keywords when news breaks, connect quickly with eyewitnesses
  • Use Twitter and CoverItLive together to provide live coverage of events, e.g. live sport
  • Build and help to grow the community,  follow people in your community check their followers/retweeters to find more, benefiting all your followers -richardkendall
  • Don’t underestimate the power of lists to organize and prioritize the folks you’re following
  • See also: Advanced Twitter techniques for journalists « The Buttry Diary

Guardian editor Alan Rusbridger on: Why Twitter matters for media organisations, some quotes:

  • Twitter is a “highly effective way of spreading ideas, information and content
  • “increasingly, news happens first on Twitter
  • “reporters are now habitually using Twitter as an aid to find information… requests for knowledge… witnesses to specific events
  • “alert your community of followers. In marketing speak, it drives traffic and it drives engagement”…

Sarah Booker adds key points including:

  • Monitor the activities and discussions in your community.
  • Connect with colleagues and share ideas with them.
  • “Crowdsource” stories by asking for story ideas or information.
  • Quickly find people who witnessed or experienced an event.
  • Drive traffic to your content.
  • Improve your writing as you learn to make points directly in just 140 characters.

Further reading/viewing:

This post was originally published on 16th February 2010. I’ve been constantly tinkering and updating ever since as the web and social media never sleeps and is in a state of constant change.

Image used can be found here: Communication to the Stars by Striking Photography by Bo on flickr.com

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2010: ideas for journalists

Here’s my take on  John Thompson‘s Ten things every journalist should know in 2010 posted over at journalism.co.uk this week (see also Vadim Lavrusik‘s 8 Must-Have Traits of Tomorrow’s Journalist at Mashable.com).

I’m coming from a regional news media perspective here: Twitter is something that journalists need to take up in order to interact with their beat/community, push their work and crowd source. There are many tools for managing Twitter, I prefer Seesmic for ease of use, and Monitter for keeping an eye on localised topics; for mobile phones try the Snaptu mobile app, which I’ve found to be quick and simple to use; see also: Tweetdeck.

Further reading: Lavrusik’s 8 Tools to Help Filter Your Twitter Stream & Find News at Poynter.org and  Mashable’s guide to Twitter for journalists.

But if journalists are going to tweet personally or have a Facebook profile (you may want to think about a personal and work-based account?), you need to consider your online ‘brand‘. It’s not about your employer if you have social media personas, it’s important to remember how you, your comments, posts and reputation will be seen – whilst reaping the benefits and bringing some of your personality into play.

Content curation is increasingly relevant as the web takes flat print stories and offers much more scope for expanding ‘living stories‘ (e.g. ‘climate change’, more on the Guardian Technology site) with links to sources, timelines, maps, the ability to update and correct errors, images stored on Flickr, lists of links on Delicious, integrated live comments from Twitter, live blogs from Cover It Live or Scribble Live. Read more on Mashable’s 8 future traits of journalists.

The web opens up the opportunity of collaborating with other journalists or publications, get local people or experts involved. The myth of the citizen journalist taking over has hopefully now been debunked. There are plenty of good bloggers out there, but few are professional writers with editors to advise them, but they still have a part to play in voicing concerns, raising issues and adding local opinion.

the blogosphere will remain an endless supply of true expertise, analysis and opinions that will challenge and stimulate old media… Frederic Filloux, Monday Note

Also, think about commercial opportunities or aspects of what you are putting together, as the industry continues to struggle to adapt to a multi-media, multi-platform world, finding ways of making money from digital content are key, and journalists would do themselves no harm by throwing any revenue ideas around.

Important points from Thompson’s list are that the core skills of journalism remain vital – being able to tell a story in whatever medium, along with the call to take control of modern technology. Start with small tools and skills, but there is so much to gain with a few skills and some understanding.

Content is king on the web, but it’s all about engagement, keep your reader interested make them feel part of the process or be open to feedback. Part of getting it right is choosing the rights social and multimedia tools to tell the story, maybe elements of layout and style or interactivity.

In short the future is not all bleak, there is great opportunity all around for journalism.

As Tom Standage puts it:  “The death of newspapers is not the same as the death of news.”

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Social media’s impact (a response)

My expanded comment on The Guardian Local’s Sarah Hartley‘s video post: What impact has social media had? I asked:

Social media tools such as micro-blogging phenomenon Twitter  have opened up great opportunities for everyone from big media organisations to the man on the street, the most vital point being that it gives anyone a voice, cheaply and quickly to have their say and share their experiences.

On the downside it doesn’t guarantee truth or honesty and it does create more noise and spam that needs to be filtered, but the web has tools for that too, such as Google Reader or following defined Twitter lists.

But on the whole, it is a force for good, tapping into what the web and digital media does best, connecting people and bypassing barriers to communicating that existed before the digital age.

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Seeing the wood from the Tweets

Twitter Tim.es is potentially a great idea, delivering ‘a real-time personalized newspaper generated from your Twitter account’. It helps, or gives an option to solve one of tne of the issues with Twitter – all the ‘noise’.

Once you’re following a couple of hundred people and organisations its difficult to see the wood from the tweets.

Now Twitter is starting to mature in terms of the weight of numbers using it, we need ways of filtering and enhancing it’s usability and view-ability. together with Twitter lists (lists of user on a chosen subject), this should be the start of a second phase where people start building on the basic genius of Twitter… well we’ll see

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